Privacy, Terms & Conditions

This Application collects some Personal Data from its Users.

Data Controller and Owner

Greymer Srl,
info@greymer.it

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: First Name, Last Name, Gender, Phone number, Address, Email address, Company name, Tax ID, VAT Number, Country, Province, ZIP/Postal code, Social Security number (SSN), City, Cookie, Usage data, Username, Various types of Data and Date of Birth.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Registration and authentication, Content commenting, Handling payments, Hosting and backend infrastructure, Analytics, Social features, Contacting the User, Managing contacts and sending messages and SPAM protection.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Analytics

    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

    Google Analytics (Google Inc.)

    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    Personal Data collected: Cookie and Usage data.

    Place of processing: USA – Privacy Policy – Opt Out

  • Contacting the User

    Contact form (This Application)

    By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

    Personal Data collected: Address, Company name, Country, Date of Birth, Email address, First Name, Gender, Last Name, Phone number, Province, Various types of Data as specified in the privacy policy of the service and ZIP/Postal code.

  • Content commenting

    Content commenting services allow Users to make and publish their comments on the contents of this Application.
    Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
    If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when users do not use the content commenting service.

    Comment system managed directly (This Application)

    This Application has its own internal content comment system.

    Personal Data collected: Cookie, Email address, First Name, Last Name, Usage data and Username.

  • Handling payments

    Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
    Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

    PayPal (PayPal Inc.)

    PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments using their PayPal credentials.

    Personal Data collected: Various types of Data as specified in the privacy policy of the service.

    Privacy Policy

  • Hosting and backend infrastructure

    These services have the purpose of hosting data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

    Amazon Web Services (Amazon)

    Amazon Web Services is a hosting service provided by Amazon.com Inc.

    Personal Data collected: Various types of Data as specified in the privacy policy of the service.

    Privacy Policy

    Google App Engine (Google Inc.)

    Google App Engine is a hosting service provided by Google Inc.

    Personal Data collected: Various types of Data as specified in the privacy policy of the service.

    Place of processing: USA – Privacy Policy

    Google Cloud Storage (Google Inc.)

    Google Cloud Storage is a hosting service provided by Google Inc.

    Personal Data collected: Various types of Data as specified in the privacy policy of the service.

    Place of processing: USA – Privacy Policy

  • Managing contacts and sending messages

    These services make it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
    These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

    Mailchimp (Mailchimp)

    Mailchimp is an email address management and message sending service provided by Mailchimp Inc.

    Personal Data collected: Email address.

    Place of processing: USA – Privacy Policy

  • Registration and authentication

    By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services.
    Depending on what is described below, third parties may provide registration and authentication services.
    In this case, this Application will be able to access some Data, stored by these third party services, for registration or identification purposes.

    Direct registration (This Application)

    The User registers by filling out the registration form and providing the Personal Data directly to this Application.

    Personal Data collected: Address, City, Company name, Country, Email address, First Name, Gender, Last Name, Phone number, Province, Social Security number (SSN), Tax ID, Various types of Data as specified in the privacy policy of the service, VAT Number and ZIP/Postal code.

  • Social features

    Inviting and suggesting friends (This Application)

    This Application may use the Personal Data provided to allow Users to invite their friends – for example through the address book, if access has been provided – and to suggest friends or connections inside it.

    Personal Data collected: Various types of Data.

  • SPAM protection

    These services analyze the traffic of this Application, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.

    Akismet (Automattic Inc.)

    Akismet is a SPAM protection service provided by Automattic Inc.

    Personal Data collected: Various types of Data as specified in the privacy policy of the service.

    Place of processing: USA – Privacy Policy

     

    TERM & CONDITIONS

    RIGHT TO WITHDRAWAL

    If you are not satisfied with your order, you may exercise the right of withdrawal within 15 working days from the date you receive the consignment (the working days are calculated from the proven date of delivery). The products must be returned undamaged and with the warranty band still attached to each garment.

    Terms for correctly exercising the right to withdrawal:

    To be able to exercise your right to withdrawal you must respect these simple terms to enable receiving the refund for your purchase:

    • Your notification that you wish to return the products must be received by email at info@greymer.it within 14 working days at most from the date you received the delivery, otherwise your refund request will not be taken into consideration.
    • The returned products must be sent in a single dispatch and, preferably, in their original packing. Product refunds will not be accepted if the products refer to the same order but are dispatched separately.
    • The products must be returned complete and without any signs of having been used or damaged.

    REQUESTING A RETURN

    Your return request will be communicated to our Customer Care Department, who will evaluate whether it can be authorised or not: you will receive authorisation confirmation by email from our Customer Care Department. Once we have received the returned products, we will evaluate their condition, reprocess them and proceed with closing your request. You will be constantly updated by email, therefore you can follow the progress of your request.

    DISPATCH METHOD AND COSTS

    You may return the products in the manner you prefer, by an express courier or the normal postal service.

    The dispatch costs are your responsibility in the event:

    • The garment size you purchased is not correct.
    • The product you purchased does not come up to your expectations.

    The dispatch costs are our responsibility in the event:
    • One or more of the products you receive do not correspond to your order.
    • The products you receive have clear manufacturing faults.

    In this case, we will arrange the collection by our express courier for you to return the product without having to pay any dispatch costs.

    REFUSAL TO ACCEPT THE RETURNS BY GREYMER

    In the event the terms listed above are not respected, or if the returned products are damaged or have been used, Greymer reserves the right to refuse the return. In this case, you may decide to receive the purchased products back, but the dispatch costs will be your responsibility. You will not be able to refuse to accept the consignment.

    REFUND

    The full refund for the products will be made within 30 days at latest from the date the returns have been received. The time for the refund could vary depending on the payment method you used, to be precise:
    • PayPal: the refund will be made directly to your PayPal account and you will see it after a couple of days. PayPal will send you a notification of the refund.
    • Bank transfer: you must give us your IBAN code to enable us to credit you with the refunded amount.

    CHANGES

    If you want to change the size and/or color of the item you purchased, you can do it within 15 days of receiving the product and the dispatch costs will be your responsibility. If the product is no longer available, you can replace it with another similar or ask for a refund.

Cookie Policy

This Application uses Cookies.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller removes the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy

The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda’s servers.

Definitions and legal references

Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

Information collected automatically from this Application (or third party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.

Data Subject

The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The hardware or software tool by which the Personal Data of the User is collected.

Cookie

Small piece of data stored in the User’s device.


Legal information

Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

This privacy policy relates solely to this Application.